![]() ![]() I told him that was unacceptable, you all stole my money and I want it back. He came back 10 minutes later stating hos manager was unable to reverse the unauthorize payment. He placed me on hold insisting he was getting a manger to reimburse. I told him you cannot just authorize my payment for today's date, I did not authorize for today’s date I said the 20th. He states oh no, I just submitted the payment. I stated you did make the arrangement for the 29th of May. He explained they only take checking/saving account information for payment. He asked for my checking account info and I really insisted in my debit card. Then I asked if I can make the payment on the 20th to become current and how much he first mentioned $160.00 I suppose that was because he was taking off the late fees, he then said $120.00 will bring you current and $40.oo will be due on the 5th off June. He stated he would waive my 2 past late fees. I called back at 5:50 pm and spoke to a 3rd agent whom seemed concerned. Needless, to say after holding 10 minutes they hung up on me. The 2nd agent stated sure give me 2-4 minutes. I asked do you mind doing a warm transfer. So, I hung up.Īt 5:30 pm I called back and explained that I was on holed for a long time and no one came back. I assumed she forget about me because she was probably working from home. Agent did not come to phone int hose 20 minutes to inform me that I was still holding for someone in collections or check on me. ![]() She immediately stated I had the wrong department and she asked me to hold on, I then asked who are you transferring me to? She stated, collections and I was placed on hold for 20 minutes. ![]() I let the agent know that I was trying to get a resolution and get caught up on payment and become current. I verified all of my information then had to explain the nature of my call. I immediately called at 5:10 pm ( Memphis, TN). ON I received an email alerting me that I was 3 months behind and to please call. ![]()
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